Some body claiming become a Time Warner Cable professional is spilling secrets on Reddit.

Times Warner cable tv, the second-largest supplier of TV and online sites in america, informed Quartz that it’s looking into the listings. Were not able to validate if this individual is obviously an ongoing or previous staff, a spokesman stated.

Reddit user cableguy_the started an Ask myself something (AMA) bond, publishing photographs of their ID badge and uniform as proposed proof their work. Their solutions to the issues arriving are extremely candid. Here are some shows (typos protected).

On Comcasts pending exchange of the time Warner Cable:

We desire the merger considering that the recent cluster in charge may be the worst in latest background. Lots of people getting discharged due to impossible metrics. The electricity was fond of customer care reps and removed through the those who really look at the homes and fix issues . Its chaos therefore the company will be run like shit IMHO [in my modest opinion].

On stress between experts and support service representatives:

Yea customer support reps and techs include battling a battle that no one sees. We detest them, they hate you. They tell visitors the issue is the apparatus when it rarely is. We inform consumers just to disregard just what chap regarding mobile says because chances are high excellent, he’s never wired a home, strung a drop or fixed cable.

On whats really completely wrong together with your relationship:

Dont believe 50% of what the representative from the cellphone lets you know. Simply arrange the tech. Permit him function. Hes accomplished this prior to. The representative simply suggestions phones. Its hardly ever the apparatus evoking the concern.

In the information for you to get best assist:

Whenever a technology comes ,ask for their superiors number. Tell him it isn’t burning him but to intensify an issue. He could phone his sup to ensure its cool but that can help.

On whats avoiding quicker net get speeds:

Truthfully, basic analogue cable. It requires upwards sooo a lot data transfer . 1 station per volume vs bonding multiple wavelengths to deliver 8 stations for a downstream and 4 for an upstream . Even as we go 100per cent electronic tv.. websites are certain to get more quickly. Also obstruction. If you reside around a college it’s the worst . Grandmother might use this lady 15 meg for e-mail and scanning but youthful Johnny college kid sucks within the bandwidth in your neighborhood making use of netflix and torrenting and games. Yet they pay exactly the same. IMHO what can fix this will be capping information and providing people uncapped performance https://www.datingmentor.org/escort/tucson.

On exactly why splitting the wire connections try an awful idea:

Setting up a splitter to simply attenuate the indication is truly stupid we actually have factors called attenuators that do this without incorporating unnecessary splitter. However it is true that excessive signal is as poor as not enough we phone that distortion

On whether this Reddit AMA will surely cost him his tasks:

I might feel fired depending on just who captures me. I would also get an additional benefit its so hard to tell aided by the method this company is currently organized.

On how Wi-Fi signals tend to be unreliable, might become vanquished by doors and walls:

Indeed best shown. Plaster walls particularly.Solid wooden doors, staying in a basement when the router is found on the second flooring or the other way around. Wi-fi is actually a fickle beast.

On your own broken cable modem:

Yea I hear this a large number. I would personally state in confirmed seasons I’d state 5% associated with the modems We swapped had been in fact bad. We perform countless puppy and pony tv series and simply exchange they in any event. The problem is more often than not maybe not devices associated. Modems either work or they dont. There was thus small in the middle. They are easy systems. We have program clientele utilizing personal laptop computer every little thing functioning fine, subsequently change back once again to their unique devices and every thing would go to shit. They nonetheless demand a unique modem..Its insanity.